We carry the timeline risk, so you don’t.

The day-14 guarantee

If your Portal-tier project isn’t live and able to accept real customer payments by the end of day 14, your deposit refunds in full and you keep everything we’ve shipped — the repo, the preview deployment, the work in progress.

“Day 14” means 14 calendar days from the day we receive your signed order form and 50% deposit. The clock pauses only if you take longer than 48 hours to respond to a blocker we’ve flagged.

Per-SKU specifics

• Spark ($750): Shipped within 7 days or your deposit refunds.
• Local ($1,500): Live within 14 days or your deposit refunds.
• Portal ($2,500): Live and Stripe-accepting payments within 3 weeks or your deposit refunds.
• Platform (from $9,000): Live within 4 weeks or your deposit refunds. We allow more time because the operator admin app has more surface area.

Monthly hosting

Cancel anytime with 30 days notice. No long-term contract, no early-termination fee. When you cancel, the final invoice is prorated and we deliver a migration runbook within 7 days.

What’s not refundable

• Change requests already completed at your written authorization ($200/hr work).
• The final 50% balance after launch (because the deliverable is live in production).
• Third-party costs we passed through (domain registration, paid API tiers, etc.) — those refund per the third party’s policy.

How to request a refund

Email hello@day14.us with your order form ID. We refund via the original payment method within 7 business days.

Questions about the guarantee?

Easier to talk through on the call. We’ll walk you through the exact timeline for your build.